Shop Policies

Marie Sophia will work with you to make sure you are happy with your purchase before it is sent to you.

  • I will accept returns under certain conditions.

  • You contact me within 3 days of delivery.

  • The security tag is still on the item.

  • Items must be shipped back as soon as possible.

  • When you purchase you are agreeing to these terms.

Returns details

Your dress will come with a security tag. You should not remove it until you are sure you want to keep the dress. Once the tag is removed or has been altered or tampered with you cannot return it. Once you are happy with it the tag can be easily cut off. Do not pull it off as you may damage the fabric.

You will be responsible for shipping costs, and you should obtain a tracking number and insurance for the total price of the dress/s that you paid. I also suggest you also get a signature at delivery. Once I have checked it over and am happy with it, I will refund your money minus a 15% restocking fee. This covers hand washing and pressing ready for sale again.

Payment

I accept payment through Visa, Mastercard, American Express, Discover and Gift Cards. I also take PayPal, you do not need a PayPal account to use this method, just an email address. You can use your credit or debit card and I have no access to your payment information.

Reserving a dress

I am willing to reserve a dress in your name if you are interested in a maximum of 2 weeks with no deposit. I do not do layaway, but I will do a split payment plan, 2 payments over no longer than 32 days. I do not take checks. I take cash, credit, or debit cards for ladies who come for fittings. Sales tax will apply.

Shipping

Marie Sophia ships out through USPS with 2–3-day priority and only in the USA. You will need to sign on delivery as this prevents theft from a door or porch. I strive to get your order to you as quickly as possible. 

Additional policies and FAQs

Please contact me prior to purchasing with your measurements and height. Many of my clothes will fit a range of sizes or may be able to be altered to fit you.

"I will work with you to ensure that the transaction is smooth and uncomplicated so that we are both happy with your purchase." Marie Sophia